Order, Shipping and Information Page
This page contains detailed information about ordering and shipping.
We hope that you will order online by credit card or check. However, if you wish, you may mail or fax the printable order form below.
Kartuz Greenhouses Printable Order Form (PDF Version)
Download Adobe PDF reader.
We no longer offer a printed catalog.
Kartuz Greenhouses has been providing rare and unusual mail-order plants for avid gardeners, hobbyists, and plant collectors for well over 55 years. The nursery is located in Vista, California in Northern San Diego County, an area noted for it's mild Mediterranean climate.
Please Read Before Ordering
Our shipping season extends throughout the year to mild winter areas of California, western and southern states. To colder parts of the country, it may be necessary to delay shipment of orders received after mid-October until spring. We will ship out of Southern California to these areas between November and April at customer's risk. Please initial the line on the paper order form or indicate on "checkout" if you are willing to accept the risks of winter shipping.
We are now offering the "Heat Pack" product that can help protect plants shipped to cold winter areas. It gives up to 3 days of protective warmth in the package. If you accept the risk of winter shipping, you may wish to purchase this item for an additional charge of $5.00. Click here to go to the "Heat Pack" Product Page.
Orders are processed in the sequence received. We try to send them out as quickly as possible, usually within 1 week, but please allow up to four weeks during our busy spring season. Your patience is appreciated.
Orders are sent by U.S. Postal Service Priority (Air) Mail. Street or P.O. Box address is ok. Plants are established in 2", 3", or 4" pots, and are carefully packed to avoid damage during transit. Our packing method is well designed to meet the rigors of shipment. Our plants are guaranteed to arrive alive and healthy. If there is any damage or problem with your order, please notify us within 3 days of receipt for replacement or credit.
Sometimes there may be shortages of popular plants or new introductions. Please list alternate choices in the "comments" section upon checkout or on the back of the paper order form. Orders which indicate "no substitutions" may get delayed until they can be completely filled. For those plants that you do not receive, it is suggested that you reorder later. We do not "back-order" plants.
Credit cards, checks, or money orders are accepted for payment. However, credit cards are preferred. We accept Visa, Discover, Master Card, and American Express credit cards and PayPal. For your protection, your credit card numbers and personal information are encrypted through Secure Sockets Layer protocol (SSL) with 128-bits encryption. Payment by check can result in a delayed shipment until paid by your bank.
If you do not wish to order online, you may print out the order form from the link above and mail it to us. You may also phone, fax or email us your order. You should not use email to send us your credit card information. You may also proceed through "checkout" and send us the order online by choosing the phone or check option. If we do not receive your phone call with payment information or check within 1 week, we will assume that the order is cancelled.
Please make a copy of the invoice page for your records. An automatic email confirmation is sent upon order completion.
Many are returned as undeliverable due to restrictive spam or firewall settings. Please be sure that your email address is correct. If you only accept preselected email addresses, please allow our email from "firstname.lastname@example.org". If you fail to receive the confirmation, please contact us and we will attempt to resend it.
Please note: We are unable to supply individual plants in large quantities or sell to wholesale buyers.
Packing and Postage Fees
Plants are shipped via U.S. Priority Mail (usually 2-3 days delivery).
We charge a flat rate of $10.00 plus $1.00 for each plant ordered.
California residents please add 7.75% sales tax.
We do not accept foreign orders.
Prices are subject to change without notice.
Visitors are welcome Thursday through Saturday from 10 a.m. to 2 p.m., but it is best to call ahead to be sure someone will be present to help. Closed to the public Sunday thru Wednesday.
Office Phone: (760) 941-3613 - available Monday thru Saturday from 10:00 a.m. to 2:00 p.m., Pacific Time.
We are committed to protecting your privacy. Kartuz Greenhouses will never disclose, sell, or rent your name or personal information to any third parties.